Terms of Service
Last updated: January 2026
Please read these Terms of Service carefully before using EazyConnect's VOIP telephone systems, business internet services, and unified communications platform. By accessing or using our services, you agree to be bound by these terms.
1. Acceptance of Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and EazyConnect (Pty) Ltd ("EazyConnect," "we," "us," or "our"). By signing up for, accessing, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you are entering into this agreement on behalf of a company or organization, you represent that you have the authority to bind such entity to these Terms.
2. Services Provided
EazyConnect provides the following telecommunications services:
- VOIP Telephone Systems: Cloud-based voice communication services including local and international calling
- Business Internet: Fibre, wireless, and dedicated internet connectivity solutions
- Unified Communications: Integrated platform for voice, messaging, and collaboration tools
- Call Centre Solutions: Inbound and outbound call centre infrastructure
Service availability, features, and specifications are subject to the service plan you select and may vary by location.
3. Account Registration and Security
3.1 Account Creation
You must provide accurate, complete, and current information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
3.2 Account Security
You must immediately notify us of any unauthorized use of your account or security breach. We are not liable for losses resulting from unauthorized account access due to your failure to maintain security.
3.3 Account Suspension
We reserve the right to suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or fail to make timely payments.
4. Acceptable Use Policy
You agree not to use our services to:
- Violate any laws or regulations
- Infringe intellectual property rights
- Transmit malicious software or viruses
- Engage in spam, phishing, or fraudulent activities
- Harass, threaten, or abuse others
- Overload or interfere with network infrastructure
- Resell services without authorization
- Make unsolicited marketing calls (robocalls) without proper consent
Violation of this policy may result in immediate service suspension and account termination.
5. Billing and Payment
5.1 Fees and Charges
You agree to pay all fees associated with your selected service plan. Fees are billed monthly in advance unless otherwise specified. Usage-based charges (e.g., international calls) are billed monthly in arrears.
5.2 Payment Methods
Payment can be made via credit card, debit order, or electronic funds transfer. You authorize us to charge your payment method for all applicable fees.
5.3 Late Payment
Accounts with overdue payments may be suspended. A reconnection fee may apply. We reserve the right to charge interest on overdue amounts at the prevailing prime rate plus 2%.
5.4 Price Changes
We may modify pricing with 30 days' written notice. Continued use of services after the notice period constitutes acceptance of new pricing.
6. Service Level Agreement (SLA)
Our SLA commitments vary by service tier:
- Standard: 99% uptime, 8-hour response time
- Professional: 99.5% uptime, 4-hour response time
- Enterprise: 99.9% uptime, 1-hour response time
SLA credits are available for qualifying outages as detailed in your service agreement. Scheduled maintenance, force majeure events, and issues outside our control are excluded from SLA calculations.
7. Service Limitations and Disclaimers
7.1 Emergency Services
VOIP services may not function during power outages or internet disruptions. Emergency services (e.g., 10111) may not be available in all locations. Maintain alternative means of communication for emergencies.
7.2 Network Limitations
Service quality depends on internet connectivity, equipment, and network conditions beyond our control. We do not guarantee uninterrupted or error-free service.
7.3 Number Porting
Number porting is subject to regulatory approval and carrier cooperation. We cannot guarantee porting timelines or success. You remain responsible for service with your previous provider until porting is complete.
8. Term and Termination
8.1 Contract Period
Services are provided on a month-to-month basis unless you have signed a fixed-term contract. Fixed-term contracts may include early termination fees.
8.2 Termination by Customer
You may cancel services with 30 days' written notice. No refunds are provided for prepaid or unused services.
8.3 Termination by EazyConnect
We may terminate services immediately for breach of these Terms, non-payment, or illegal activity. We may also terminate with 30 days' notice without cause.
9. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, consequential, or punitive damages
- Our total liability is limited to the amount you paid in the preceding 12 months
- We are not liable for losses due to force majeure, third-party actions, or events beyond our control
- Services are provided "as is" without warranties of any kind
10. Indemnification
You agree to indemnify and hold harmless EazyConnect from claims, damages, and expenses arising from your use of services, violation of these Terms, or infringement of third-party rights.
11. Data Protection and Privacy
We process personal information in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA). By using our services, you consent to such processing.
12. Intellectual Property
All intellectual property rights in our services, platform, and documentation remain our property. You receive a limited, non-exclusive license to use services for their intended purpose. You may not reverse engineer, copy, or create derivative works.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of South Africa. Any disputes shall be resolved through:
- 1. Good faith negotiations between parties
- 2. Mediation if negotiations fail
- 3. Arbitration under the rules of the Arbitration Foundation of Southern Africa
- 4. South African courts as a last resort
14. Changes to Terms
We may modify these Terms at any time. Material changes will be communicated via email or account notification 30 days in advance. Continued use of services after changes take effect constitutes acceptance.
15. General Provisions
Entire Agreement: These Terms constitute the entire agreement between parties.
Severability: If any provision is unenforceable, remaining provisions remain in effect.
Waiver: Failure to enforce any right does not constitute a waiver.
Assignment: You may not assign these Terms without our consent. We may assign freely.
Questions About These Terms?
If you have questions or concerns about these Terms of Service, please contact us:
EazyConnect (Pty) Ltd
4 Fir Drive, Northcliff, Johannesburg, South Africa