Setting Up Your IVR System
An IVR (Interactive Voice Response) system provides professional call routing.
What is IVR?
IVR allows callers to:
- Navigate menu options
- Reach specific departments
- Get information without speaking to an agent
Configuration Steps
1. Plan Your Menu Structure
Example:
- Press 1 for Sales
- Press 2 for Support
- Press 3 for Billing
- Press 0 for Operator
2. Record Greetings
You can:
- Record via phone
- Upload audio files
- Use text-to-speech
3. Configure in Dashboard
- Go to VOIP > IVR
- Click "Create New IVR"
- Set up menu options
- Assign destinations
- Test and save
Best Practices
- Keep menus simple (max 5 options)
- Always offer operator option
- Use clear, professional recordings
- Test frequently
- Update regularly
Advanced Features
- Time-based routing
- Caller ID recognition
- Multi-level menus
- Call queuing
- Voicemail integration
Common Mistakes to Avoid
- Too many menu levels
- Unclear instructions
- No exit option
- Outdated information
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#auto-attendant
#call-routing
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