Troubleshooting Call Quality Issues

Experiencing poor call quality? This guide will help you diagnose and fix common issues.

Common Symptoms

• Choppy or robotic audio
• One-way audio
• Echo or feedback
• Delayed audio
• Dropped calls

Quick Fixes

1. Check Your Internet Connection

• Run a speed test (minimum 100kbps per call)
• Test latency (should be under 150ms)
• Check for packet loss (should be under 1%)

2. Bandwidth Management

• Close unnecessary applications
• Prioritize VOIP traffic (QoS)
• Consider upgrading your internet plan

3. Network Configuration

Enable QoS: Prioritize VOIP traffic on your router for better call quality

Check Firewall: Ensure ports 5060-5061 (SIP) and 10000-20000 (RTP) are open

4. Equipment Issues

• Update phone firmware
• Replace damaged cables
• Test with different handset

Advanced Troubleshooting

If basic fixes don't work:

1. Review call logs in your dashboard
2. Check for network congestion
3. Test during off-peak hours
4. Contact support with specific error codes

Prevention Tips

• Regular network maintenance
• Monitor bandwidth usage
• Keep equipment updated
• Use wired connections when possible